Policies
Delivery, returns and how we work
Everything you need to know before and after you order from Inikaas, in plain words. Updated October 2026.
On this page
Delivery
We deliver across the United Arab Emirates. Delivery is free on orders of AED 500 and above. Below AED 500, delivery costs AED 15. The delivery cost is shown in your basket and at checkout before you pay, and nothing is added after.
- Where: all seven emirates. We do not deliver outside the UAE yet.
- When: [delivery time to be confirmed]. Pre-order pieces arrive later; see Pre-orders.
- Tracking: we email you when your order leaves us. You can follow every order in your account.
- Someone must receive it: please make sure someone is at the address. If our partner cannot deliver, they will contact you to arrange a new time.
Payment and prices
All prices are in UAE dirhams (AED) and include 5% VAT. You pay the price you see; there is no extra charge for paying by card.
- Card: debit and credit cards, paid securely through our payment provider. We never see or keep your full card number.
- Cash on delivery: pay when your order arrives. A cash on delivery fee of AED 25 is added and shown at checkout.
- Invoice: every order comes with a tax invoice, sent by email.
If a price on the site is clearly wrong because of a mistake, we will tell you before we send the order, and you can choose to buy at the correct price or cancel for a full refund.
Returns and refunds
Changed your mind? You can return most pieces within 15 days of delivery.
- Condition: unused, in the original packaging, with all labels and parts.
- How: go to your orders, choose the order and press Return. Tell us which pieces and why. We reply within 24 hours and arrange collection from your address, free of charge.
- Checking: when the pieces reach us we check them, and then send your refund.
- Card payments: refunded to the same card. Your bank usually shows it within 5 to 10 working days.
- Cash on delivery orders: refunded as store credit for the full amount, to use on any order.
- What is refunded: for a change of mind we refund the pieces. The delivery cost and the cash on delivery fee are not refunded.
Some pieces cannot be returned for a change of mind; see Pieces that cannot be returned. This never limits your rights when a piece is damaged, faulty or not as described.
Damaged, faulty or wrong pieces
If a piece arrives damaged, broken, faulty, or is not what you ordered, please tell us within 24 hours of delivery, with photos of the piece and the packaging. Keep the packaging until we have replied.
- We will replace the piece, repair it, or refund it, whichever you prefer and is possible, at no cost to you.
- In these cases we also refund the delivery cost and the cash on delivery fee.
- If a fault appears later that could not be seen at delivery, contact us as soon as you notice it. Your rights under UAE consumer protection law are not affected.
Write to us from your orders or through the contact page.
Pieces that cannot be returned
For reasons of hygiene, safety or because they are made for you, these pieces cannot be returned for a change of mind:
- Candles and home fragrance once the seal, wrap or box has been opened, or the candle has been lit.
- Towels, bath mats, bedding, cushions and throws once taken out of their packaging or used.
- Pre-order pieces and anything made, personalised or engraved for you.
- Pieces sold as final sale, clearly marked on the product page.
- Gift cards and store credit.
- Furniture and lighting ordered through an enquiry, which follow the terms of your quotation.
If any of these pieces arrives damaged, faulty or not as described, it is covered by Damaged, faulty or wrong pieces.
Pre-orders
Some pieces are made or shipped only when you order them. They are marked Pre-order, and the product page shows the expected dispatch date.
- Payment: a pre-order is paid in full when you order.
- Updates: we email you when your piece is on its way. If the date changes, we tell you straight away with the new date.
- Cancelling: you can cancel a pre-order before it is dispatched. The amount is returned as store credit.
- If we are late: if we cannot deliver by the date we gave you, you can cancel and receive a full refund to your original payment method.
- Returns: pre-order pieces cannot be returned for a change of mind. They are fully covered if damaged, faulty or not as described.
Cancelling an order
You can cancel an order free of charge until it has been dispatched. Write to us as soon as possible with your order number. Card payments are refunded to the same card; nothing is charged for cash on delivery orders. Once an order has left us, please follow Returns and refunds.
Gifts
When you send a piece as a gift, no prices are included in the parcel. If the person who received it wishes to return it, the refund goes to the person who paid, under the same rules as any return.
Warranty
Every piece comes with the warranty of the brand that made it, where one is given. Keep your invoice; it is your proof of purchase. If something goes wrong within the warranty period, contact us and we will handle it with the brand for you.
Privacy
We only ask for what we need to serve you, and we never sell your details.
- What we keep: your name, email, phone number, delivery address, order history and messages you send us.
- Why: to take payment, deliver your order, handle returns, answer your questions and, only if you agree, send you news from Inikaas.
- Who sees it: only the partners who help us do this: our payment provider, our delivery partner and the companies that host and run this website. Some of them may process data outside the UAE, under safeguards.
- Your choices: you can stop marketing emails at any time with the link in each email. You can ask to see, correct or delete your details by writing to support@inikaas.com.
- Cookies: we use cookies that the site needs to work (basket, sign in, checkout) and, if you allow them, cookies that help us understand how the site is used.
Terms of use
- Who we are: Inikaas is run by Beyond The Bends F.Z.E, United Arab Emirates. [Trade licence number and registered address to be added.]
- Your order: when you place an order you make an offer to buy. The contract is made when we confirm the order by email.
- Product details: we describe and photograph every piece as faithfully as we can. Colours can look a little different on screens, and handmade pieces vary slightly; this is part of their character, not a fault.
- Availability: if a piece is no longer available after you order, we tell you and refund you in full.
- Content: the words and pictures on this site belong to Inikaas or to the brands we work with, and may not be copied without permission.
- Law: these terms follow the laws of the United Arab Emirates. Nothing here limits your rights under UAE consumer protection law.
- Changes: we may update these policies. The version shown when you place your order applies to that order.
Questions and complaints
We are here to help. Write to support@inikaas.com or reach us through the contact page, and we will reply within 24 hours. If you are not happy with our answer, tell us and we will look at it again with you.